Fee Refund & Return Policy
Rules for duplicate payments, approved refunds, cancellations and physical school items.
1. School fees
Admission, tuition, examination, transport and other school fees are charged for the applicable session or service. A refund is not automatic after a payment has been recorded. Any approved refund depends on the fee type, service already provided and the school’s written decision.
2. Duplicate or failed digital payment
If the same fee is debited more than once, or money is debited but no receipt is generated, submit the transaction reference, date, amount and bank/payment screenshot. After verification, the school may adjust the amount against future dues or return the verified excess payment.
3. Withdrawal or service cancellation
For admission withdrawal, transport cancellation or another service change, submit a written request to the school office. Amounts already used for admission processing, completed months, examinations, issued materials or other delivered services may be non-refundable.
4. Discount, fine and receipt correction
Discounts and late fines require authorised approval. A wrong receipt should be reported immediately. The school may cancel the latest receipt and reopen the related fee items instead of issuing cash, so that the account remains auditable.
5. Books, uniform or physical items
A physical item purchased directly from the school may be considered for exchange or return only when it is unused, undamaged, complete and accompanied by the original receipt. Customised, written-on, worn or hygiene-sensitive items are not normally returnable.
6. Refund request process
- Submit the request with student name, admission number, receipt number, amount and reason.
- Provide bank or payment details only through an authorised school channel.
- Approved refunds are processed after verification and may take 7–15 working days depending on the payment method.
7. Final decision
The school accounts/administration office reviews each request against the applicable fee notice and supporting records. The written decision recorded by the authorised office is final for portal processing.